Shipping Policy

Order Cancellations: If you wish to cancel your order, please notify us by emailing us at contact@desistore.com.au before the goods have been dispatched. If the items have already been shipped, you may still initiate a return as per our return guidelines outlined below.

Returns and Exchanges: You can return any item ordered from us within 14 days of receipt for a full refund or exchange. Please note that the costs associated with returning the goods will be your responsibility unless a major fault is found, in which case a full refund, including postage, will be provided.

Once we receive the returned items, we will process a full refund of the amount paid or issue an exchange credit as requested.

Exclusions from Return Policy: The right to return does not apply in cases where:

• The product has been used or damaged post-delivery.
• The product was custom-made or personalized specifically for you.

These exclusions do not affect your statutory rights.

Products from Local Manufacturers and Suppliers: For issues with items manufactured or supplied by local vendors, we may:

1. Return the item to the manufacturer or their agent for assessment.
2. Refer you directly to the manufacturer or supplier for assistance, exchange, or refund.

Most products include manufacturer contact details on their packaging. If you need this information, feel free to reach out to us, and we’ll be happy to provide it.

Contact Information: For questions or further assistance, please contact us at:

Phone: +61-1300-DESI-STORE (130033747867) or +61-3-97923839
Email: contact@desistore.com.au

This policy does not restrict or limit any of your rights as a consumer.